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What is Ensignia?

Ensignia is a modified version of SquirrelMail with an integrated skinning engine, support for mobile devices and some additional functionality (like drag-and-drop) that improve the user experience. T...
Installing an additional language

Ensignia uses the gettext system for handling translations. In order to enable any additional languages, the correct locales have to be set up on the server. Since Ensignia is based on SquirrelMail...
Installing a plugin

In order to install a plugin, you should copy the plugin folder to the directory "plugins" and add a reference to it in the file config/config.php. Your new plugin line should look similar to this: $...
Do you create custom skins or make custom adjustments to Ensignia?

Yes, we can create customized skins on request. We also offer programming services to write custom plugins, make adjustments to Ensignia or the existing skins at a rate of $65 an hour.
Is there a demo version of Ensignia?

Yes, you can see Ensignia in action at our demo site. You can change the skins in Options / Display Preferences. Browse the demo using a mobile device like the iPhone to check how the mobile skins wor...
How do I install Ensignia or upgrade my SquirrelMail to Ensignia?

The Ensignia installation or upgrade process is straightforward and well documented. The Ensignia package comes with step-by-step installation guides. If you'd like to read them and see what the proce...
What browsers is Ensignia compatible with?

Ensignia is fully compatible with most modern browsers. It is not compatible with Internet Explorer 6, and it will use the Monochrome skin if IE6 is detected. It will work on Internet Explorer 7 but i...
How do the mobile skins work?

The Ensignia skinning engine recognizes the type of device that is used and automatically loads either the desktop or the mobile skin. The default desktop and mobile skins are specified by the server ...
What platforms do your mobile skins work on?

The mobile skins will work properly on the iPhone, iPad and most Android and Windows Phone devices under the popular browsers. Seeing that there are thousands of possible combinations of Android versi...
Does Ensignia come with an auto responder?

Auto responder functionality is handled by plugins in SquirrelMail (and Ensignia). You can see all the available vacation plugins at the SquirrelMail plugins site. Most of them require some setup on t...
How can I change the logo image?

To change the logo, edit the file named "logo.png" located in the skin's folder and replace its contents with the logo of your company or organization.
Does the Shared Calendar or the Address Book integrate with other systems?

We haven't changed the functionality of the original SquirrelMail calendar or address book, only enhanced their looks and fixed some bugs. By default they do not integrate with any other systems. Upon...
I upgraded Mac OS on the server and it erased Ensignia and restored SquirrelMail

If you had Ensignia installed inside your default SquirrelMail directory it was most likely replaced by the update. You'll need to replace your SquirrelMail with Ensignia again following the upgrade s...
Do I need SquirrelMail to run Ensignia?

No, Ensignia is a standalone program. It can be used to replace SquirrelMail or to install alongside it. It's a common practice to install Ensignia in cPanel right next to SquirrelMail, Roundcube and ...
What are the system requirements for Ensignia?

Ensignia can run on any setup that SquirrelMail 1.4.x can run on. The only difference is that Ensignia requires PHP 5.x while SquirrelMail can run on PHP 4.x.
SquirrelMail 1.4.22 doesn't work under PHP 5.4. Does Ensignia?

Yes, Ensignia is based on the latest stable svn version of SquirrelMail (1.4.23) which works properly under PHP 5.4 and 5.5.
SquirrelMail can't compose mail in HTML on Safari or Chrome. Can Ensignia?

Yes, we have upgraded the html_mail plugin and made it work on Safari and Chrome using the latest version of CKEditor.
Can Ensignia skins be used with SquirrelMail?

No, Ensignia skins only work with Ensignia.
Can skins from NutsMail or Ensignia 5 be used with Ensignia 6?

No, Ensignia 6 has been re-written from scratch and doesn't support the skins from its previous program releases.
Do you offer installation services?

Yes, we offer a one-time installation / upgrade service as a separate package that can be purchased for $49. See the Services section of our store.
Is the license price a recurring yearly expense?

Yes, Ensignia is a subscription-based software. When you purchase Ensignia we set up a yearly or monthly subscription payment that keeps your license up to date. As long as your subscription continues...
What will happen if I cancel the subscription payments?

Ensignia checks in with our secure server once a month to verify if your license is still valid. If you cancel your subscription payments, Ensignia will continue to work and your clients / employees w...
Where can I download the files I purchased?

Once you purchase a Ensignia package, you will receive an email with your login information to our download section. If you don't, please check your spam folder or contact us via the helpdesk and we'l...
What is the Ensignia Admin Panel?

The Ensignia Admin Panel is a visual control panel where you can change the options stored in config.php and default_pref without having to edit the files. It makes configuring Ensignia a lot easier. ...
What license is Ensignia released under?

The Ensignia program itself, which is a derivate of SquirrelMail, is released under the same license as SquirrelMail: GNU General Public License version 2. However, the Ensignia skins and the skinning...
How Does the License Work?

Ensignia will check in with our secure server once a month to make sure your license is still valid. If it finds that your license is invalid (for example if you cancelled your subscription), it will ...
How to add an image to the signature

If you'd like to enable this option, you should edit this file: ensignia/plugins/html_mail_ensignia/config.php and change line 70 from: "CKEDITOR.config.toolbar = 'Custom';" to ...
Resuming a draft loses HTML formatting

If your HTML formatting gets lost when you resume drafts, you should set your composition options to always reply in HTML. Follow these steps: 1. Navigate to Options / Display Preferences 2. Find ...
There are errors in a user account after login. How do I fix it?

If Ensignia displays errors after a user logs in to their account but no other users experience the problem, there could be something wrong with the user's preference file. Deleting the file [data]...
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What is the Ensignia Admin Panel?

Category: Knowledgebase

The Ensignia Admin Panel is a visual control panel where you can change the options stored in config.php and default_pref without having to edit the files. It makes configuring Ensignia a lot easier. ...

How to add an image to the signature

Category: Knowledgebase

If you'd like to enable this option, you should edit this file: ensignia/plugins/html_mail_ensignia/config.php and change line 70 from: "CKEDITOR.config.toolbar = 'Custom';" to ...

How Does the License Work?

Category: Knowledgebase

Ensignia will check in with our secure server once a month to make sure your license is still valid. If it finds that your license is invalid (for example if you cancelled your subscription), it will ...

SquirrelMail can't compose mail in HTML on Safari or Chrome. Can Ensignia?

Category: Knowledgebase

Yes, we have upgraded the html_mail plugin and made it work on Safari and Chrome using the latest version of CKEditor.

How do I install Ensignia or upgrade my SquirrelMail to Ensignia?

Category: Knowledgebase

The Ensignia installation or upgrade process is straightforward and well documented. The Ensignia package comes with step-by-step installation guides. If you'd like to read them and see what the proce...

Installing an additional language

Category: Knowledgebase

Ensignia uses the gettext system for handling translations. In order to enable any additional languages, the correct locales have to be set up on the server. Since Ensignia is based on SquirrelMail...

There are errors in a user account after login. How do I fix it?

Category: Knowledgebase

If Ensignia displays errors after a user logs in to their account but no other users experience the problem, there could be something wrong with the user's preference file. Deleting the file [data]...

Resuming a draft loses HTML formatting

Category: Knowledgebase

If your HTML formatting gets lost when you resume drafts, you should set your composition options to always reply in HTML. Follow these steps: 1. Navigate to Options / Display Preferences 2. Find ...

What license is Ensignia released under?

Category: Knowledgebase

The Ensignia program itself, which is a derivate of SquirrelMail, is released under the same license as SquirrelMail: GNU General Public License version 2. However, the Ensignia skins and the skinning...

I upgraded Mac OS on the server and it erased Ensignia and restored SquirrelMail

Category: Knowledgebase

If you had Ensignia installed inside your default SquirrelMail directory it was most likely replaced by the update. You'll need to replace your SquirrelMail with Ensignia again following the upgrade s...

Does the Shared Calendar or the Address Book integrate with other systems?

Category: Knowledgebase

We haven't changed the functionality of the original SquirrelMail calendar or address book, only enhanced their looks and fixed some bugs. By default they do not integrate with any other systems. Upon...

Does Ensignia come with an auto responder?

Category: Knowledgebase

Auto responder functionality is handled by plugins in SquirrelMail (and Ensignia). You can see all the available vacation plugins at the SquirrelMail plugins site. Most of them require some setup on t...